Support

At Golden Hearts Casino, your experience matters to us. Our dedicated support team stands ready to assist you with any questions or concerns you may have. We believe that exceptional gaming deserves exceptional support.

24/7 Live Chat Support

Our most popular support option is our round-the-clock live chat service. Connect instantly with a friendly support agent who can help resolve your concerns in real-time. Whether you're playing at dawn or midnight, our team is always available with average response times under 60 seconds.

Email Assistance

For less urgent matters or detailed inquiries, reach out to our team at support@goldenheartsgames.com. Our specialists typically respond within 2-4 hours, providing thorough solutions to your questions about accounts, bonuses, or gameplay issues.

Comprehensive Help Center

Before reaching out, you might find quick answers in our extensive FAQ section. We've compiled solutions to common questions about bonuses, payment methods, account verification, and game rules—saving you time and getting you back to what matters: enjoying your favorite games.

Payment Support

Questions about deposits or withdrawals? Our payment specialists can guide you through using American Express, Discover, MasterCard, or Visa on our platform. We ensure your transactions are processed securely and efficiently, with clear explanations of any processing times or verification requirements.

Game Assistance

Encountering issues with our Ash Gaming, Betsoft, or Williams Interactive games? Our technical team can troubleshoot any gameplay concerns, from loading problems to feature questions. We're committed to ensuring your gaming experience remains smooth and enjoyable.

New Player Guidance

Just getting started with your $10 in Free Play welcome bonus? Our support team can walk you through the registration process, explain bonus terms, and help you navigate our platform with ease. We take pride in helping newcomers feel right at home.

Our Promise to You

Every support request is handled with care and attention to detail. Our team undergoes rigorous training to ensure they're equipped with the knowledge to address your concerns effectively. We don't just solve problems—we aim to enhance your overall experience with Golden Hearts Casino.

Remember, no question is too small and no concern is insignificant. We value your feedback and are continuously improving our services based on player suggestions. When you need us, we're just a click away.