Terms and Conditions

These conditions of use explain the main rules that apply when you access or use Golden Hearts Casino (the “platform”), create a player account, play games, take part in promotions, and use related services.

By visiting the site, registering an account, or using any of our services, you agree to follow these platform rules. They’re designed to set clear expectations, protect players, and support a safe, fair environment.

If you do not agree with these service terms, please do not use the platform.

Who Can Use Golden Hearts Casino

Golden Hearts Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age where you are located (21 in some jurisdictions).
• Make sure that accessing and using online casino-style games is lawful in your location. This is your responsibility.
• Understand that we may restrict or block access in certain countries, states, or regions where our services are not available or are limited.

Some promotions and features may also be unavailable in specific locations. Where restrictions apply, they will be reflected in the relevant offer terms.

Creating an Account - The Basics We Expect

When you register, you agree to provide accurate, complete, and up-to-date information, including details needed to manage your account and process redemptions.

Key account rules:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts we permit. In general, we allow one account per player and up to two per household.
• You may not open an account on behalf of another person or use someone else’s details.
• We may request confirmation of your email, phone number, address, age, or other account information at any point.

If your registration details change, you’re responsible for updating them within a reasonable time.

Verification Checks (KYC) - Why We May Ask for Documents

To help keep the platform safe and compliant, we may request documents or information to confirm details such as:

• Identity and age
• Address/location
• Payment method ownership or lawful access to a payment method
• Account activity consistency (for example, where we need to confirm the account is being used by the registered player)

If requested, you agree to provide clear, valid documents within a reasonable timeframe. Incomplete verification may delay withdrawals, redemptions, or certain account actions until checks are finished.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether or not you authorized that activity.

To protect your account:

• Do not share your password or access credentials.
• Do not allow anyone else to play on your account.
• Do not sell, transfer, gift, or assign your account to another person.

If you believe your account has been accessed without permission, contact us as soon as possible using the support details at the end of this page.

Deposits, Withdrawals, and Account Balances

Golden Hearts Casino may offer multiple payment methods, including ACH, Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay. Availability can vary based on your location, device, your payment provider’s policies, and internal risk checks.

When you add funds or request a withdrawal/redemption, please keep in mind:

• Processing times can vary and are not guaranteed.
• We may apply reasonable review checks before approving transactions.
• We may require verification before withdrawals/redemptions, or before increasing limits.
• Minimums, maximums, fees (if any), and eligibility may change based on operational needs and provider requirements.

Your displayed balance may include different types of credits (for example, promotional credits). Where different credit types exist, their use and redemption rules will be explained in the relevant promotion terms.

Bonus Rules That Matter - Promotions, Playthrough, and Eligibility

From time to time, Golden Hearts Casino may offer bonuses, promotional credits, or other offers. These may be applied automatically or may require opt-in, depending on the promotion.

All promotions are subject to their own bonus terms (including eligibility and location rules). Common conditions may include:

• One bonus per player, per account, per household, or per device where stated
• A time limit to claim or use the offer
• A 1x playthrough requirement for certain promotional coins/credits before redemption is available
• Game eligibility restrictions (for example, slots, bingo, blackjack, video poker, and instant-win scratch cards may be eligible for specific offers)
• Limits on combining offers or stacking multiple promotions

Current promotion availability (high level)

Some offers may be unavailable in certain U.S. states, including California, Connecticut, Idaho, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Washington. If you are in a restricted region, you may not be able to claim or use particular promotions even if you can access parts of the site.

Redemptions and minimum thresholds (where applicable)

Where Sweeps Coins or similar promotional redemption systems are used, redemption eligibility may require:

• Meeting any stated playthrough requirement (for example, unplayed Sweeps Coins must be wagered once to become redeemable)
• Meeting minimum redemption thresholds (for example, 50,000 Sweeps Coins for a $100 cash redemption or 25,000 Sweeps Coins for a $50 gift card, if offered at the time you request redemption)

Always review the promotion-specific rules shown in the offer details before participating.

Games and Features - Availability Can Change

We aim to provide a smooth experience across desktop and mobile, but games and platform features may not always be available in every location or on every device.

Game and service access can be affected by:

• Maintenance, updates, and software releases
• Technical issues or outages
• Game provider availability
• Location restrictions and regulatory limitations
• Device and browser compatibility

We may add, remove, suspend, or limit games, promotions, or site features at any time for operational or compliance reasons.

Fair Play Standards - What’s Not Allowed

Using the platform means playing fairly and using the services for personal entertainment. Prohibited behavior includes, but isn’t limited to:

• Providing false, misleading, or outdated account information
• Fraud, attempted fraud, or using stolen payment methods
• Chargeback abuse or intentionally disputing legitimate transactions
• Collusion or coordinated play where it undermines fair use
• Bonus misuse (including creating multiple accounts to claim new-player or repeat promotions)
• Using bots, scripts, automated play tools, or unauthorized software
• Attempting to exploit game logic, software bugs, or promotion loopholes
• Interfering with the site’s normal operation or attempting unauthorized access to systems
• Allowing another person to use your account, or using an account that is not yours

If we believe play is not in line with these player responsibilities, we may review the account and related activity.

When We May Limit Service - Balanced Operator Rights

To protect players and the platform, Golden Hearts Casino may take reasonable action when we believe rules have been broken or when required checks are incomplete. Actions may include:

• Refusing or limiting access to certain services or promotions
• Placing withdrawals/redemptions or transactions on hold while we review activity
• Removing promotional eligibility where an offer has been misused
• Suspending or closing an account in cases of serious or repeated rule violations

Any action taken will be based on the information available to us at the time, and we’ll aim to handle reviews in a fair, consistent way.

Mistakes and Technical Issues - How We Handle Errors

Occasionally, errors can occur, such as:

• Incorrect balance displays
• Bonus crediting mistakes
• Game malfunctions or interrupted sessions
• Pricing or promotional display errors
• System or communication outages

If an obvious error occurs, we reserve the right to correct it and to address the impact of the error in a reasonable manner. Where possible, we will investigate and apply an outcome that reflects what should have happened if the error had not occurred.

Responsible Play and Player Protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops being fun, we encourage you to take a break and use any responsible gaming tools that may be available on the platform (such as limits or self-exclusion options, where offered).

If you need help, please reach out to support so we can point you to available options.

Ownership of Site Content and Branding

The platform’s design, text, logos, software elements, and other original materials are owned by Golden Hearts Casino or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit site content without prior written permission, except where allowed by law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the platform may be provided by third parties, including game studios and payment processors. Games may be supplied by providers such as 3 Oaks, BGaming (Softswiss), Booming Games, Evoplay, Habanero, NetGaming, Playson, and RubyPlay.

Because these services rely on external providers:

• Availability may vary from time to time.
• Certain features may change based on provider updates or operational limits.
• Provider rules may apply in addition to these site terms, particularly for payments and game functionality.

The platform may also include links to third-party websites or tools. We’re not responsible for external sites’ content or policies.

Limits on Liability - Clear and Reasonable

We work to provide a reliable service, but we are not responsible for losses or damages caused by events outside our reasonable control or by misuse of the platform. This may include:

• Service interruptions, downtime, or connectivity issues
• Unsupported devices, outdated browsers, or user configuration problems
• Errors caused by third-party providers (such as payment networks or game suppliers)
• Your failure to protect account credentials
• Force majeure events (for example, major outages, natural events, or large-scale network failures)

Nothing in these conditions is intended to exclude or limit liability where such limitation is not permitted by applicable law.

“As Is” and “As Available” - No Constant Availability Promises

The website, games, and services are provided on an “as is” and “as available” basis. We cannot promise uninterrupted access, always-on availability, or error-free operation. We may perform maintenance or updates that temporarily affect access or functionality.

Updates to These Conditions of Use

We may update these terms and conditions from time to time to reflect changes in services, security practices, operational requirements, or legal obligations.

The most recent version posted on the website will apply from the date it is published (unless we state otherwise). We recommend checking this page periodically, especially before making a purchase, claiming an offer, or requesting a withdrawal/redemption.

Other Policies You May Need to Review

These platform rules should be read alongside related policies and notices that apply to your use of Golden Hearts Casino, which may include:

• Privacy Policy
• Cookie Policy
• Responsible Gaming
• Bonus Terms
• AML/KYC Policy

If there is a direct conflict between promotion-specific rules and these general service terms, the promotion rules will generally control for that specific offer.

Contact Us

If you have questions about these site terms, your account, or how the platform works, contact our support team:

• Email: support@goldenheartsgames.com
• Live chat: available on the site

Using Golden Hearts Casino means agreeing to follow these conditions of use. They exist to keep expectations clear, protect players, and support a fair, secure experience for everyone.