Sweepstakes Rules

These Sweepstakes Rules explain how the sweepstakes promotions at Golden Hearts Casino work, who can participate, how Sweeps Coins are earned, and how prizes are redeemed. This page is designed to be clear and easy to follow while reflecting common sweepstakes compliance standards.

By creating an account, claiming promotions, or using Gold Coins and Sweeps Coins, you agree to follow these rules and any promotion-specific terms shown in the app or on-site at the time an offer is issued. If a promotion has additional terms, those terms apply alongside this page.

Eligibility - Who Can Participate

Participation is open to individuals who meet all requirements below:

You must be a natural person (not a business or entity) and you must register using accurate, current information. Only players who are legally allowed to participate in sweepstakes-style promotions in their location may take part.

Golden Hearts Casino may refuse, limit, or revoke participation where required to comply with applicable laws, regulations, and platform risk controls.

Age Rules - 18+ (21+ in Some Locations)

You must be at least 18 years old to participate, or 21 years old where your state or local rules require it. If you are under the required age, you may not create an account, receive Sweeps Coins, play with Sweeps Coins, or redeem prizes.

If age verification cannot be completed successfully, your ability to redeem may be restricted and your account may be suspended until verification is finalized.

Geographic Limitations - Where Play Is Restricted

Golden Hearts Casino sweepstakes promotions are not available in the following states:

California, Connecticut, Idaho, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Washington.

Access may also be blocked or limited in other jurisdictions as laws change or where participation is not permitted. Your physical location at the time of play and redemption may be used to determine eligibility. Attempts to mask location may result in disqualification and account action.

Account Registration Rules - One Player, One Fair Shot

To protect fair participation:

Only one account per player is permitted, and no more than two accounts per household are allowed. Account details must match the player using the account, including name, date of birth, and contact information.

You are responsible for keeping your login credentials secure. Any activity performed through your account may be treated as authorized by you unless you notify support promptly.

If you need help, support is available by live chat or email at support@goldenheartsgames.com.

Understanding Gold Coins vs Sweeps Coins

Golden Hearts Casino uses two virtual coin types:

Gold Coins are for entertainment gameplay only and are not redeemable for prizes.

Sweeps Coins are used to enter sweepstakes-style gameplay. Sweeps Coins can be eligible for prize redemption after meeting any playthrough and verification requirements described in these rules.

How to Get Sweeps Coins - Including Free Methods of Entry

No purchase is necessary to enter or participate. Purchasing Gold Coins does not increase your chances of winning, and free methods of obtaining Sweeps Coins are available where offered and where permitted.

Sweeps Coins may be obtained through a mix of free and promotional methods, including:

Account signup offers - New players can receive a welcome offer, such as $10 in Free Play that may include promotional Gold Coins and Sweeps Coins. Details can vary over time, and eligibility is subject to location rules.

Daily login offers - Logging in may grant Gold Coins and a chance at variable Sweeps Coins via a daily wheel or similar feature, if available in your jurisdiction.

Referral promotions - You may receive Sweeps Coins for qualifying referrals when you share your unique referral link and the referred player meets the promotion requirements.

Promotional giveaways and special events - Limited-time campaigns may award Sweeps Coins based on participation actions (such as logging in, completing a profile, or other listed tasks). Each promotion will show its own rules, duration, and eligibility.

Purchases (optional) - You may be offered bonus Sweeps Coins when purchasing Gold Coins, such as a first-purchase offer that includes extra Sweeps Coins. Purchases are optional and are not required to participate.

All Sweeps Coin grants are subject to availability, eligibility checks, and fraud-prevention controls. Golden Hearts Casino may limit the number of Sweeps Coins awarded per person, household, device, or payment method when needed to keep promotions fair.

Playthrough Requirements - When Sweeps Coins Become Redeemable

Sweeps Coins generally must be played through one time (1x) before any resulting winnings become eligible for redemption. This means Sweeps Coins need to be wagered at least once in eligible games before prize redemption requests are approved.

Unless a specific promotion states otherwise, eligible games typically include slots, bingo, blackjack, video poker, and instant-win scratch cards. For most offers, all eligible games contribute 100% toward the 1x playthrough requirement.

Sweeps Coins and related winnings are typically treated as non-sticky, meaning once playthrough is met, eligible Sweeps Coin winnings can be redeemed (subject to verification and these rules).

How Sweepstakes Promotions Work - What to Expect

Promotions may be applied automatically (such as welcome and daily login offers) or may require an opt-in step (such as referrals). Promotions can change, end, or be paused at any time, and may be limited by:

Time windows - Some offers run for a set period and end without notice once the promotional window closes.

Redemption caps per player - A promotion may only be granted once, or a limited number of times.

Eligibility checks - Location, age, account status, and verification progress can affect your ability to claim or use promotional Sweeps Coins.

If promotional terms conflict with these rules, the promotion’s specific terms control for that offer.

Prize Redemptions - Requirements, Minimums, and Processing

Prize redemption is available only for eligible Sweeps Coin balances that meet playthrough requirements and pass verification checks.

Minimum redemption thresholds may apply. Current standard minimums are:

50,000 Sweeps Coins for a $100 cash redemption.

25,000 Sweeps Coins for a $50 gift card redemption.

There is no stated maximum cashout limit on Sweeps Coin winnings, but Golden Hearts Casino may apply reasonable processing limits, compliance reviews, or staged payouts when required for security, identity verification, or responsible operation.

Redemption requests may be reviewed before approval. Processing times can vary due to verification status, payment routing, weekends/holidays, or additional security checks.

Verification Checks - Why They Happen and What You’ll Need

To protect players and meet compliance expectations, Golden Hearts Casino may require account verification before approving redemptions or when account activity triggers security controls.

Verification may include confirming:

Identity - Name, date of birth, and government-issued ID.

Address - Proof of address documents may be requested.

Email and phone - Confirmation steps may be required.

Payment and ownership - If purchases were made, proof that the payment method belongs to you may be requested.

If verification fails or documents appear altered, incomplete, or inconsistent, redemption can be denied and the account may be restricted or closed.

Payments, Purchases, and Supported Methods

If you choose to purchase Gold Coins, available payment methods may include ACH, Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay. Availability can vary by issuer policies and your location.

Purchases are optional. Participation through free Sweeps Coin methods is available where offered and where permitted.

Fair Play Rules - Prohibited Activities That Can Get You Disqualified

Golden Hearts Casino monitors gameplay and account activity to keep promotions fair. The following behaviors are prohibited and can lead to disqualification, forfeiture of Sweeps Coins/winnings, and account suspension or closure:

Creating multiple accounts or exceeding the two-per-household limit to claim bonuses or multiply rewards.

Sharing, selling, transferring, or gifting Sweeps Coins, balances, or accounts.

Using VPNs, proxies, location spoofing, or other tools to bypass geographic restrictions.

Collusion or coordinated play intended to manipulate outcomes, promotions, or redemption eligibility.

Bonus abuse - Any attempt to exploit promotions, including repetitive claims through linked identities, devices, or payment instruments.

Automation - Using bots, scripts, auto-clickers, or any non-human method to play, claim rewards, or farm bonuses.

Chargeback abuse or payment disputes intended to retain benefits while reversing payments.

Any fraudulent, deceptive, or unlawful activity.

If suspicious activity is detected, Golden Hearts Casino may place your account under review, pause redemptions, and request additional verification.

Fraud Prevention and Security Reviews - What Triggers a Hold

To prevent fraud and protect the sweepstakes ecosystem, Golden Hearts Casino may perform automated and manual reviews. A review may be triggered by factors such as unusual play patterns, mismatched identity information, repeated device/IP changes, multiple accounts tied to the same device or household, or redemption behavior that indicates promotion manipulation.

During a review, you may be asked for additional documentation or clarification. If you do not respond within a reasonable timeframe, the account may remain restricted or be closed.

When Accounts Can Be Suspended or Closed

Golden Hearts Casino may suspend, restrict, or close an account (and deny redemptions) if:

You fail eligibility checks (age, location, or identity).

You provide false, misleading, or incomplete registration or verification information.

You violate the one-account-per-player rule or household limits.

You engage in prohibited activities or attempts to bypass controls.

Your account shows signs of compromised access or you refuse required security steps.

A legal, regulatory, or platform-risk requirement demands it.

If an account is closed due to rules violations, promotional Sweeps Coins and related winnings may be forfeited.

Updates to These Sweepstakes Rules

These Sweepstakes Rules may be updated to reflect legal changes, security improvements, or operational needs. Continued participation after an update means you agree to the revised rules.